Last updated: 2026
These Terms of Service (“Terms”) govern your access to and use of TrialWave (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.
This document is a general template provided for convenience and is not legal advice. Have it reviewed and adapted by qualified legal counsel before relying on it in production.
The Service is a business-development tool for clinical research sites, including study opportunity discovery, sponsor and CRO relationship management, feasibility and agreement tracking, a site capability profile, document metadata management, and reporting. Features may change over time.
The Service is a workflow tool. It is not a clinical, medical, regulatory, or legal system of record, and it is not certified for HIPAA, 21 CFR Part 11, or Good Clinical Practice validation.
You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. You must be a professional using the Service for legitimate business purposes.
You agree not to misuse the Service, including by: entering individual patient identifiers or PHI; attempting to breach security or access other organizations' data; reverse engineering or disrupting the Service; using it to violate any law or third-party right; or sending unlawful, deceptive, or unsolicited communications.
As between you and us, you own the content your organization enters into the Service (“Customer Data”). You grant us a limited license to host and process Customer Data solely to provide and improve the Service. You are responsible for the accuracy and legality of Customer Data and for ensuring you have the rights to submit it.
You agree not to enter individual patient PHI. Patient population data must be aggregate and de-identified.
AI-assisted and generated content (such as outreach drafts, summaries, and estimates) is provided for convenience, may contain errors, and must be reviewed by qualified staff before use. The Service does not provide medical, regulatory, legal, or financial advice.
Study information is retrieved from the public ClinicalTrials.gov API and is provided as-is; we do not guarantee its accuracy or availability. When you enable optional integrations (such as email delivery or payments), your use of those services is also subject to their terms.
Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law. We may change pricing with reasonable notice. Failure to pay may result in suspension or termination.
The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that results (including study matches or estimates) will meet your expectations.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.
You agree to indemnify and hold us harmless from claims arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.
You may stop using the Service and delete your workspace at any time. We may suspend or terminate access for violation of these Terms or to protect the Service. Upon termination, your right to use the Service ends and we may delete Customer Data as described in the Privacy Policy.
We may update these Terms from time to time. Material changes will be reflected by updating the date below and, where appropriate, by additional notice. Continued use after changes constitutes acceptance.
These Terms are governed by the laws of the jurisdiction in which our business is established, without regard to conflict-of-laws rules. Questions about these Terms can be sent to the contact listed on our Contact page.